Luna Moon Studios ships all over the world.

We strive to process and ship orders placed on weekdays before 12:00 (Danish time) the same day. This applies to both domestic and international orders. Orders placed after 12:00, on weekends or on Danish public holidays are processed the following business day.

Orders within Denmark

Delivery time within Denmark is 2-5 business days. We ship with GLS, and you can choose between:

• Delivery to a parcel shop: 49 DKK
• Home delivery: 59 DKK
• Free delivery on orders of 1,500 DKK or more

International orders

All orders outside Denmark are shipped with DHL Express. Delivery time is typically 4-7 business days. The shipping cost is shown at checkout before you complete your order.

Orders shipped outside the EU may be subject to customs duties and taxes when the parcel reaches its destination. These costs are paid by the recipient. Please contact your local customs authorities if you have any questions.

Local pick-up

You can choose to pick up your online order in our showroom at Sandtoften 12, 2820 Gentofte, Denmark. Orders placed before 14:00 Monday to Friday will be ready for pick-up the next business day at the latest. We will send you an email when your order is ready.

Returns and claims

If you wish to return, exchange or make a claim on an item, please contact us at hello@lunamoonstudios.com, and we will help you with the process.

You have 30 days to return your items, counted from the day you receive your parcel. The deadline is met if you send the items before the 30 days have passed.

Please return the items in the same condition as you received them. If an item has been used beyond what is necessary to try it on and examine it, we may deduct the loss in value from your refund.